Wilkinson Asset Management, LLC (WAM) has been closely monitoring developments on Coronavirus Disease 2019 (COVID-19). Our team members have continued to support our community and residents, working both remotely and on-site, throughout the pandemic. We are now preparing to reopen our offices to in-person interaction and restore more normal levels of maintenance service to our residents, while taking additional actions to protect our team members, residents, and visitors from possible exposure to the COVID-19 virus. We are grateful for the support of our team members and residents who have worked together to ensure that our communities continue to be a wonderful place to call home, especially during this health crisis.May 29, 2020
We care about your safety and comfort. As we prepare to reopen limited portions of our communities, we are closely following guidance from The Centers for Disease Control and Prevention (CDC), The White House (WH) and the National Apartment Association – an industry-specific organization that is helping to apply CDC and WH guidance to the housing industry. We will implement all appropriate policies in accordance with Federal, State, and local regulation and guidance.LEASING OFFICES
We anticipate reopening our leasing offices in the coming weeks. For the safety of our team members, residents, and visitors, we will be limiting the number of persons in office/clubhouse depending on available personnel, size of office/clubhouse, and CDC guidelines. Once opened, our community office/clubhouse will open for business purposes only and will not be available for leisure.
Visitors should follow CDC guidelines regarding social distancing and the use of face-covering/masks. Our team members may be wearing face coverings/masks and gloves, as well as following social distancing protocols as needed. This is out of an abundance of caution and to help stop the spread of Covid-19.
Visitors must follow below guidelines when visiting the office/clubhouse:
- All guests should utilize hand sanitizer when entering and exiting the building.
- All guests are required to maintain a minimum distance of 6 feet from any other person.
- In situations where social distancing cannot be maintained, all community employees, residents, and guests will be required to wear face-coverings.
- Observe all space markers on floors when other guests are present.
- Read and comply with CDC guidelines.
- If a visitor has been infected or is caring for a person who has been infected with COVID-19, we ask that they meet over the phone or through video conference as an alternative to coming into the office.
- We ask visitors to attempt to cough or sneeze into the inner fold of the arm for hygienic purposes.
Visitors are asked to follow the CDC recommendations for preventive measures:
- Stay home when you are sick with respiratory disease symptoms: fever, cough, or shortness of breath.
- Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with 60%-95% alcohol.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue away.
- Routinely clean frequently touched surfaces and objects
Resource - www.cdc.gov/coronavirus
Please note that an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Visitors to our communities voluntarily assume all risks related to exposure to COVID-19.AMENITIES
Our amenity areas will remain closed for the time being. We expect them to be opened in the coming weeks, based on guidance from local and state authorities. We will provide more information on the use of the amenities as it becomes available.MAINTENANCE
During the Stay at Home orders, our maintenance teams performed emergency and high-priority service only. We are now able to begin providing more normal maintenance service and will begin with a tiered approach to maintenance work orders, concentrating on high priority work orders.
As maintenance service is scheduled, our maintenance teams will ask residents three questions as outlined per CDC COVID-19 protocol, to determine if maintenance service can be undertaken safely.
The questions that will be asked include:
- Has anyone in the home had a fever greater than 100 degrees, difficulty breathing or a cough in the past 14 days?
- Has anyone in the home been in contact with another person with a confirmed COVID-19 infection in the past 14 days?
- Can the maintenance service be scheduled for a time when the resident(s) are not inside the apartment home?
If the answers to these questions are satisfactory, our maintenance teams will work to schedule service according to priority and with consideration for our residents' needs.